![]() ![]() Fill in the form with your first name, last name, contact information, and support category and subcategory.On the following page, a chat window should pop up in the lower right corner.Tap “Customer Chat” if you’re a customer, “Dasher Chat” if you’re a courier, or “Merchant Chat” if you’re a restaurant owner.To start a live chat conversation, follow these simple steps: When you need a real-time conversation, the best DoorDash support option is their live chat.Īvailable 24/7, this channel is user-friendly and often has wait times of a minute or less so you won’t be left hanging for long. Ignore any other DoorDash phone numbers you see floating around online, as they either won’t work or will direct you to automated phone systems (instead of live DoorDash support representatives). Like many brands in the gig economy (including Shipt, Instacart, Uber Eats, and Postmates), DoorDash doesn’t frequently promote its phone number.īut we’ve tested the number ourselves, and it does work. Don’t despair, however, as a support rep will eventually get to you. So, be prepared to wait a little while if you call at peak hours, such as lunchtime or in the evening. Your hold time depends on a couple of factors, like time of day and call traffic. Once you make your selection, DoorDash will transfer you to a live support representative. Press “4” if you’re interested in becoming a Dasher.Press “3” if you’re a DoorDash Dasher in need of support.Press “2” if you’re a DoorDash customer.Press “1” if you’re a restaurant that works with DoorDash (or is interested in a partnership).You’ll hear a message that gives you four options: Once you call in, you’ll have to go through some automated messages to route your call to the correct people. As a more direct way to get help, DoorDash delivery workers can also call the phone number (855) 864-7626 to reach a company representative.You can call this number for help whether you’re a customer, dasher, or restaurant. Rather than scrambling around and trying to find it, here are the two phone numbers you can use, depending on your relationship with DoorDash: To get big problems solved faster, talking to someone directly is your best bet. Right now, that’s all the in-app sport does: it gets you to the best place to file your complaint. In either case, you’ll be given a new avenue to start getting your problem resolved. Follow along with the prompts to provide more information to the systemįrom here, you’ll be directed to a webpage on DoorDash’s customer support website, or to a customer service agent who will help with the problem via text chat.Open the DoorDash app and navigate to your menu.To use the in-app support in the DoorDash app, you’ll want to follow these steps: It’s included with the DoorDash app when you download it, but getting to it is another matter. Common DoorDash Customer Service Queriesįor most folks, getting help through the app will be the best way to get help with an issue. ![]()
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